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Coronavirus (COVID-19) Updates

We want to hear from you! Throughout the COVID-19 pandemic, we have attempted to provide resources to you, our members, that were/are impactful and helpful during these unprecedented times. We want to know how we did! Please consider taking a minute to fill out a quick survey letting us know what you think about the services and resources we have provided in response to COVID-19. We thank you in advance for your time in helping us to continue improving on the experience our members have with CP Federal Credit Union!

Find the survey here:

Check out our COVID-19 Safety Precautions Infographic for a simple "how to" for visiting our branches!

A Letter From President/CEO, Chrissy Siders

Dear Member,

We hope this letter finds you and your loved ones in good health. The past several months have been a true test for all of us and we appreciate your patience, support, kindness and membership as we navigated this new terrain together.

We are pleased to announce that our lobbies will be open starting June 15th. One of our core values, Exceptional stewardship of all interests entrusted to our care, has been guiding us along the way as we prepare to welcome you back into the branches with your health, safety, security and our commitment to service as top priority. Please take note of our new environment and what you can expect when you visit a CPFCU location. 

In preparation to maintain a safe and secure environment within our lobbies we are:

  • Asking members wearing masks to temporarily remove your mask before you step into the building and replace your mask after you enter the lobby for identification purposes
  • Installing protective Plexiglas shields at member facing touch points
  • Maintaining continuous cleaning practices throughout all of our branches
  • Placing floor markers to assist with social distancing
  • Providing hand sanitizer stations for your use
  • Establishing occupancy limits of members within our lobbies
  • Temporarily making restrooms and the coin machines unavailable

We are requiring our employees to:

  • Stay home if they have a fever or symptoms associated with COVID-19
  • Complete a health survey daily before entering the building
  • Practice social distancing
  • Wear a mask when within 6’ of members or team members

We would like to ask our members to:

  • Schedule an appointment for loan and membership services if possible; we will assist members who do not have an appointment in between members with appointments.
  • Practice 6’ social distancing
  • Wear a mask if you are meeting with a team member in an office;  if you do not have a mask, we will provide one for you
  • Use proper coughing and sneezing etiquette by using your elbow
  • Stay home if you have a fever or symptoms associated with COVID-19

Warm Regards, 

Chrissy Siders, President/CEO


Service Availability

We're back! All of our lobbies and drive-thrus are open. The loan offices at our Downtown, Parma, and Grass Lake branches are CLOSED for the time being. Please visit any of our other locations or apply online under the Loans tab!

CPFCU Remote Access Alternatives

Accessing your account remotely is a super easy alternative for banking from the comfort of your own home. 

Access your account anytime with our remote services

  • Online Services at
  • Teller24 Audio Access at (517)784-5669 or (800)252-4831
    • Online account access “CP Federal” mobile app & remote check deposit
    • Check balances
    • Transfers
    • View cleared checks
    • Make loan payments
    • Apply for loans
    • Online account opening

Business Member Resources

Small Business Restart Program

The State of Michigan has appropriated $100 million of federal CARES Act funding through SB 690, signed into law by Governor Whitmer last week, to implement the Michigan Small Business Restart Program to support Michigan’s small businesses that are reopening and have experienced a loss of income as a result of the COVID-19 crisis.

The Michigan Strategic Fund authorized distribution of the funding across 15 local or nonprofit economic development organizations (EDOs) covering all 83 counties in the state to providing a base amount of $3.5 million per EDO for grants up to $20,000 each to support certain small businesses that have realized a significant financial hardship as a result of the COVID-19 virus.

The Enterprise Group of Jackson will receive $1.2 million dollars in MEDC grant funding to disburse to small businesses in Jackson County.

The Michigan Small Business Restart Program application will be live starting Wednesday, July 15 at and run through Wednesday, August 5. Funds can be used as working capital to support payroll expenses, rent, mortgage payments, utility expenses or other similar expenses.

To qualify for grant support, businesses must meet the following criteria, based on statutory requirements for the program:

  • Is a business or nonprofit that can demonstrate it is affected by the COVID-19 emergency
  • Needs working capital to support eligible expenses
  • Demonstrates an income loss as result of the COVID-19 emergency
  • Has not received a grant through the Michigan Strategic Fund’s Michigan Small Business Relief Program. Businesses who have received support through other COVID-19 relief programs, including the Michigan Small Business Relief Program loans, are eligible to apply for Restart grants.

Additionally, at least 30 percent of the funds awarded under the program must be provided to women-owned, minority-owned or veteran-owned eligible businesses.

Press release can be found here:$100-million-in-grants-for-covid-19-recovery-efforts/

We will send updates as we receive them, but in the meantime, if you have any questions, please contact Alex Masten at [email protected].

SBA - Paycheck Protection Program


We are currently NOT accepting new applications for the Paycheck Protection Program. Due to the high volume of interest in the program, we were unable to process all applications for members who previously applied. We are working diligently in hopes to secure funding for those members. 

For more business member resources please keep scrolling till you find the "Business Member Resources" section below. 

For more information on the SBA PPP, CLICK HERE.

Please note: there is currently a limited amount of funds available under the Paycheck Protection Program. CPFCU provides no assurance that it will receive Small Business Administration (SBA) approval for your loan request prior to the program funding limit being reached. By submitting an application, you agree to waive and release all claims against CPFCU in the event the program funding limit is reached prior to Small Business Administration approval being obtained.

Michigan Small Businesses Now Eligible For SBA Economic Injury Disaster Loans

To further meet the needs of U.S. small businesses and non-profits, the U.S. Small Business Administration reopened the Economic Injury Disaster Loan (EIDL) and EIDL Advance program portal to all eligible applicants experiencing economic impacts due to COVID-19 today.

Thanks to a concerted effort by the state of Michigan and the U.S. Small Business Administration, Michigan small businesses are now eligible for SBA's Economic Injury Disaster Loans. Please see below for more information:

  • Low-interest loans of up to $2 million are available for small businesses and private non-profits.
  • Loans may be used to pay fixed debts, payroll, accounts payable and other bills and have repayment options of up to 30 years. 
  • Interest rates are 3.75% for small businesses and 2.75% for private non-profits.
  • Need help filling out the application? Access these step-by-step instructions
  • Click HERE to apply now.

Additional Federal and State Resources for Small Businesses

  • SBA Guidance & Assistance for Small Businesses
  • Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19)
  • SBA Resource Partners are ready to help with no-cost, one-on-one business counseling regarding COVID-19.
  • Visit for the latest official health information and for a full list of the nation’s whole-of-government response, including safety, business and tax tips, worker assistance and more
  • The Michigan Department of Labor and Economic Opportunity has extended unemployment benefits for those impacted by Coronavirus - Here's how to apply
  • The Michigan Economic Development Corporation’s (MEDC) call center stands ready to support businesses looking for assistance through other available state programs. For more information, visit
  • Other Michigan government efforts pertaining to Coronavirus response can be found here.

Other Business Resources 

  • Access Small Business support during COVID-19 through the Small Business Development Center of Michigan (SBDC) -

*The SBA Economic Injury Disaster Loan is done completely through the U.S. Small Business Administration, not CP Federal. Please see the above links for more information and to apply. 

Resources & Prevention

Loan Payment Deferrals for Member & Business Loans 

UPDATE: In March, we allowed members to defer their mortgage payments, as well as other loan payments, until June. To coincide with Governor Whitmer's latest release, members are eligible for a total of 90 days of no payments. This 90 days includes any month in which payments have already deferred. Interest will continue to accrue and members are strongly encouraged to make payments if they are able. 

  • Members who have already requested to advance their payment dates do not need to resubmit their request. 
  • Members who wish to take advantage of additional time allowed, up to 90 days, should send an email to [email protected]. Please do not include confidential information until you receive a secure email from a member of our Mortgage team. 
  • Members with a commercial loan(s) that wish to take advantage of a deferment option should send an email to [email protected]. Please do not include confidential information until you receive a secure email from a member of our Mortgage team. 
  • Members with a consumer loan(s) that wish to take advantage of a deferment option should send an email to [email protected]. Please do not include confidential information until you receive a secure email from a member of our Mortgage team. 
As we navigate the unchartered territory of COVID-19 and monitor its impact on our members, we at CP Federal are working non-stop to provide support and relief where we can as we work to be exceptional stewards of all interests entrusted to our care.
Effective immediately, all CPFCU members and business members who have a loan that is in good standing will not be required to make a loan payment until their June due date.
Please CLICK HERE for the full letter and details. Find follow up questions and answers HERE.

Kasasa & Choice Checking 

We are excited to announce just one more way that we are able to assist members during such difficult times. All members who have a Kasasa or Choice checking account will automatically qualify for Kasasa rewards or waived Choice Checking fees for the month of April and May! 

Pending ACH in Home Branching - See if Your Stimulus Check is on the Way

Did you know that you can see pending ACH transactions right in Home Branching?

To see if your stimulus check is on its way, all you have to do is log in to Home Branching! On the Accounts screen, which should be the first screen you see, you will see a little hour glass with a link that says Pending ACH - right under Account Summary, near the top of the screen.

When your stimulus check is ready, you will be able to see the total amount and the date that it will be posted under that Pending ACH link.

Special Note: This Pending ACH link is not showing a hold on your stimulus check. The checks will not be issued by the government until the date that is shown. The Pending ACH link is simply a nice feature that allows members to see pending deposits, just as it shows pending withdrawals. If you have direct deposit, you can use this feature to see your future pay checks as well!

Community Resources

The United Way of Jackson County and the Jackson Community Foundation are bringing the community together with the COVID-19 Response Fund. This fund will help with local relief efforts to help struggling families in Jackson. 

For more information, or to donate, go to:

What is your credit union doing?

CP Federal’s greatest assets are the members we serve and our team members that make that happen. Your financial and personal well-being are important to us, and we want to share with you the steps CPFCU is taking in the wake of the Coronavirus. 

  • CPFCU is continuously monitoring the information provided by the Centers for Disease Control and Prevention (CDC) and trusted sources on national and local levels.
  • We have preparedness and business continuity plans in place.
  • We increased our cleaning services with an enhanced focus on high-touch areas.
  • We are making available increased supplies of hand sanitizer and wipes for members and employees.
  • We are continuously updating our team members, closely monitoring the health of our employees, and enforcing precautions to minimize exposure.
Stay safe, and join us in the practices below in order to keep our community healthy:
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your nose and mouth if you have to cough or sneeze.
  • Stay home if you are sick; please use our remote access channels vs. visiting a branch location.
  • Avoid close contact with others (recommended distance is 6’ from individual displaying symptoms).
  • Stay informed by visiting
We appreciate and thank you for your cooperation and continued membership!

Financial Tools

Online Learning

CP Federal Credit Union is proud to partner with Banzai to provide a variety of free learning tools all about different financial topics that matter to you! Learning about financial topics has never been so fun! With these tools you can read topic related articles, use different calculators, check out coaching sessions, and take courses on different financial topics.

Some of the topics you can dive into include:

  • Savings
  • Insurance
  • Retirement
  • Taxes
  • Life Changes
  • Housing
  • Borrowing & Credit
  • Investing
  • Budgeting
  • Running a Business
  • & More!

Why wait? Take control of your money today and sign up for your Banzai courses HERE.

Affected by COVID-19? Free financial counseling can help.

As COVID-19 spreads in the U.S., people all over the country are beginning to feel its financial ripple effect. If you or a loved one has been financially impacted by the COVID-19 virus, our partners at GreenPath Financial Wellness can help.

A national non-profit, GreenPath offers judgment-free-counseling and advice (free-of-charge) to people facing debt and other issues.

Whether you are experiencing a temporary disruption to your paycheck, a longer-term income loss from layoff or job loss, or are just worried about your financial future, GreenPath’s NFCC-certified counselors will walk through your whole financial picture and help you identify options that can relieve stress, and make it easier to bounce back.

For those dealing with debt, GreenPath can also help you to explore options for that may be available to you through your creditors as a response to the COVID-19 crisis, such as reduced late fees or waived penalties.

Counseling from GreenPath is free and 100% confidential.

To get started, call 1-877-337-3399 or request an appointment online using their call request form.

For additional COVID-19 financial wellness resources, visit GreenPath’s COVID-19 resource page.