Education & Planning / Fraud & ID Theft Prevention

NEWS: Wendy's Data Breach

Wendy's recently announced "that additional malicious cyber activity has recently been discovered in some franchise-operated restaurants." The announcement goes on to say "the Company continues to work aggressively with its experts and federal law enforcement to continue its investigation." As a result and for your security, we advise that you not use your Debit MasterCard or Visa card at Wendy's until the investigation is complete. 

We encourage you to keep a watchful eye on your accounts and review your current account activity using tools like our Home Branching online account access or our free mobile app "CP Federal". 

If you notice any suspicious activity, please contact us immediately at (517)784-7101 or (800)554-7101.

Below are links to additional information re: the Wendy's Data Breach

MCUL Monitor: Credit Unions Pay Price for Wendy's Data Breach

Wendy's Breach Media Release

Our Practices

We are always looking for new ways to stop fraud faster and with our enhanced fraud prevention tools we can do just that. We've always monitored your account for fraud, but now we can quickly text you if we see something suspicious. If you receive a fraud alert message, simply respond whether the transaction was yours or not. And don't worry – if you miss our text we'll also try to call you. Please contact our Risk Management Department with any fraud issues.

For your protection and for increased account security we may ask additional questions to properly verify your identity. Unfortunately, if someone was able to obtain information about you and attempt to steal your identity, they would most likely have your name, date of birth, and social security number. Therefore, we may verify additional information with you. Please be assured these questions are asked because your account security is of the utmost importance to CP Federal Credit Union.

Fraud Detection and Notification System Upgrade

As part of our continuing effort to bring the best technology and service to our members, we at CP Federal Credit Union are upgrading our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on their debit cards.

If you receive a notification call from our automated assistant, whom we have nicknamed Jill, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.

If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.

Thank you for your support through this upgrade and, as always, thank you for being a member of CP Federal Credit Union.

ATTENTION MEMBERS!

Recently, consumers locally and nationwide have been experiencing increased fraud and attempted fraud with regards to their debit and credit cards. We urge you to take advantage of Home Branching and our Mobile App, "CP Federal" to monitor your account(s). If you feel there has been any fraudulent activity or unauthorized transactions, please report them to us immediately. Remember, you have a $0 fraud liability and are not responsible for any unauthorized transactions. Although we do not know the source of the compromise, we have implemented security measures and are diligently monitoring member accounts.

PROTECT YOUR ACCOUNT INFORMATION: We have been made aware of some recent scams where criminals pose as either CP Federal Credit Union or another credit union entity to prompt you to call and verify your account information or personal account numbers. Please remember, WE WILL NOT contact our members by phone to ask for account information or verification. As your financial institution we already have this information stored securely in our system to provide you with the services you need. DO NOT provide your account, credit card or social security numbers to individuals contacting you via phone or email. If you feel you have been a victim of a scam or fraudulent activity please contact our Risk Management Department at (517) 784-7101 or rm@cpfederal.com.

Employment Scams

How well do you know your employer or potential employer? Here are some helpful tips to make sure an organization is legitimate.

Be careful signing up for employment online with an unfamiliar organization that doesn't require you to go in person for an interview.

Be cautious if you receive instructions through email from someone with an organization telling you to wire money to them.

Even if you have received checks prior to the one received with the instructions to wire money, or have talked to someone over the phone, does not make the organization legitimate.

Lottery Scams

If you can answer YES to any of these questions, you may be a victim of a scam

Did you receive a check from the lottery even though you did not play the lottery?

Did you receive a check from a foreign lottery even though you've never played that lottery?

Did you know it's against the law for a U.S. citizen to play a foreign lottery?

Read more about Michigan lottery scams.

Tax Season Scams

When you're filing your taxes this year, consider these helpful tips.

Be careful responding to emails you receive from "tax companies" requesting that you click on the link they have provided to enter your personal information.

Also beware of phone calls, text messages and/or suspicious mail you receive requesting your personal information in order to do your taxes.

Always make sure when you're filing your taxes, you are always conducting your business with a legitimate organization that you trust.

Read more about common scams the IRS sees.

Common Scams

If you can answer "yes" to any of the following questions, you could be involved in a fraud or are about to be scammed. Contact us immediately at 517-784-7101 to be directed to our Risk Management Department.

Did you respond to an email requesting you to confirm, update, or provide your account information?

Did you receive a check from an item you sold on the internet?

Is the amount of he check more than the item's selling price?

Did you receive the check via an overnight delivery service?

Is the check connected to communicating with someone by email?

Is the check drawn on a business or individual account that is different from the person buying your item or product?

Have you been informed that you were the winner of a lottery that you did not enter?

Have you been instructed to either wire, send, or ship money as soon as possible to a large U.S. city or to another country (such as Canada, England, or Nigeria)?

Have you been asked to pay money to receive a deposit from another country (such as Canada, England, or Nigeria)?

Are you receiving pay or a commission for facilitating money transfers through your account?

Phishing

There's a new type of Internet piracy called "phishing." It's pronounced "fishing," and that's exactly what these thieves are doing: "fishing" for your personal financial information. What they want are account numbers, passwords, Social Security numbers, and other confidential information that they can use to loot your checking account or run up bills on your credit cards.

In the worst case, you could find yourself a victim of identity theft. With the sensitive information obtained from a successful phishing scam, these thieves can take out loans or obtain credit cards and even driver's licenses in your name. They can do damage to your financial history and personal reputation that can take years to unravel. But if you understand how phishing works and how to protect yourself, you can help stop this crime.

Additional Resources

Fraud.org

Help fight con artists by reporting suspicious activity that can help millions of other consumers avoid scams.

The Attorney General

Michigan's Attorney General has resources to learn about consumer protection, as well as how to fight it and report it.

Federal Trade Commission

The federal government's division dedicated to protecting America's consumers.

FakeChecks.org

Take the test to see if you've been the target of a fake check fraud scheme.