Services & Tools / Using Teller 24

First Time Logging In

Beginning October 3, 2017, all users will have to re-set their account and access code. In order to verify your identity on the new system, the first time you call in you will need to enter your account number and last 4-digits of your social security number. You will then be prompted to re-register and set your access code

Login Attempts

Teller 24 and Home Branching will be linked when it comes to failed login attempts. You have 5 attempts during the month of October before you will be locked out. This means, if you have 2 failed attempts in Teller 24 and 3 failed attempts in Home Branching, your account will be locked out. Beginning November 1, the system default will be set at 3 attempts.  

New Menu

Beginning October 3, there will be a new menu for Teller 24. 

To get started with Teller 24, just follow these simple steps:

  1. Call 517-784-5669 or 800-252-4831.

  2. Follow the menu prompts.

  3. Enter your account number and access code.

Main Menu Options

  1. Account Balances
  2. Account History
  3. Transfer Funds or Make a Payment
  4. Share or Loan Withdrawal 
  5. Card Services
  6. Stop Payments
  7. Credit Union Information
  8. Change Access Code
  9. More Options

Global Commands

  • Member Service Press.....0
  • Main Menu Press.....3*
  • Go Back Press.....*
  • Skip Press.....5*
  • Repeat Press.....#