About Us / News & Events

A Letter From President/CEO, Chrissy Siders

Dear CP Federal Credit Union Members,

Now that we have had some time on our new system and I wanted to share with you a status report that addresses the following:

  • Why it was necessary to do an upgrade
  • Unforeseen issues and resolutions
  • Features and benefits

CP Federal Credit Union has been serving members on the same platform for the past 19 years. While the former system served us well, our products, services and delivery channels have expanded significantly. We have grown to serve 50,000 members, supporting 7 branch locations, with over 150 employees. We had outgrown our platform and it had become inefficient, limited, and costly. It was no longer supportive of the rapidly changing regulatory environment, our goals for future growth and the service expectations we wish to provide members.

After an extensive selection process that began in 2016, we chose our partner and a new platform called Episys. Then the journey began which encompassed all aspects of the Credit Union. This included all operations from credit cards to statements, all systems from ATM’s to Teller 24, and all areas from front-line to accounting. We provided extensive training for every employee and performed mock-conversions in which we completed all of our conversion steps, and tested our systems. Information was checked, double-checked, and re-checked again. We had maintained a “green light” status during all test phases and were well prepared for our conversion weekend.

They say the rocky paths often lead to the most beautiful destinations. Let me be the first to say, the system upgrade did not go as smoothly as we had hoped and was not without “a few rocks”. For that, I apologize, and I appreciate the opportunity that many of our members afforded us to make things right. While we have heard unexpected issues are typical when you perform a project of this size and scope, it was not our intention to disrupt your services. In spite of the rocks along the way, I am deeply proud of our team. They jumped into action to research and problem-solve issues as they arose and worked with members to provide solutions. Below are some of the “rocks” we experienced during the upgrade and an update on their resolution.

Debit & Credit Cards: Members experiencing intermittent issues with approvals.

Status: Several issues members experienced were due to transaction limits that are necessary when we perform system maintenance. Other items were related to specific cards issued within the months prior to conversion. All known card issues have been resolved and we continue to monitor the program closely in order to ensure consistent service.

Mortgage Account: Mortgage information not displaying in home branching, and members unable to transfer or see the mortgage loan in their joint account via home branching or mobile channels.

Status: Joint members will soon be able to see the mortgage account and have transfer functionality restored in Home Branching within the next week. We are working to display mortgage information inside the mobile app for joint members, stay tuned for progress.

Home Branching: Does not show linked accounts, cannot perform some transfers, unable to see pending transactions and some auto transfers are not working.

Status: We are able to adjust your settings to show your linked accounts, if there are accounts you would like to see in your summary, please contact us and we would be happy to set this up.

Pending transactions are viewable under a new feature called “Holds” on the account summary page. You can now see upcoming ACH transactions like tomorrow’s direct deposit in your “Holds” feature as well.

The auto transfer item has been resolved. When we changed systems the accounts defaulted to the due date and/or original payment date of the loan. If a member customized the automatic payment setting to a different payment or date, it was overridden. We have adjusted these settings back to the member’s preference.

Mobile Banking: Alerts not working, accounts and pending transactions not functioning like they used to, remote check deposit automatically going to savings and unable to use bill pay.

Status: We have addressed these items with our 3rd party vendor and are working toward solutions one-by-one. This is a high priority item as we know how important remote access is for our members. The items listed above will be back on-line as soon as possible.

Double posting of transactions: During the month-end process some members had debit transactions post twice.

Status: Once discovered, the team worked to reverse and correct the transactions as well as remove any fees that were assessed. 

Now let’s talk about our beautiful destination and the features and benefits we are gaining with our new system. Our new platform provides many benefits to both member and employees. Below are just a few of the immediate benefits gained on our new system, and some of the features that will be available in the future.

EFFICIENCY

FUNCTIONALITY

NEW FEATURES

Employees have access to a comprehensive view of member information in one screen vs. having to search several screens

Members can now see pending ACH/Payroll transactions in their account

Platform will allow us to offer EMV “chip” card technology (coming in 1stquarter 2018)

Several processes that were manual are now automated such as month-end processes, reports and more

Members loan and account applications submitted on-line are now automated with instant approval functionality

New Teller 24 platform offers a card activation feature, current rates, and request a snapshot of account activity to be sent securely via email.

More powerful and robust platform that allows for speedy transactions and streamlined processes

Ability to have receipts emailed vs. printed

Supports Samsung Pay and Apple Pay (planned for 1st quarter of 2018)

While this new system allows for significant increases in efficiency, it is important to remember that it will take time and practice for our team to master everything Episys has to offer.

Please accept my deepest appreciation for your patience while we work to resolve the outstanding items on our to-do list. I recognize this journey was rocky for some of our members and appreciate you sticking by us as we work together toward the destination of our “WOW” level service commitment to members.

Warm regards,
Chrissy Siders
President/CEO
CP Federal Credit Union

What's Happenin'

CP Federal is proud to bring fun, and a little weirdness, to our communities! Check out our current news, upcoming events, dates we will be closed, and special offerings! 

News

Extra, extra read all about it!

Newsletter
Get the latest news in our most current newsletter!

View our Fall 2017 newsletter (PDF).


Financials
Want to learn more about our current financial status?

View our June 2017 financial report (PDF).


Events

Mark your calendar and join us for all of these great events!


CLOSED Dates

Just a heads up on the dates we'll be CLOSED in 2017!

Monday, January 2
New Year's Day 


Monday, February 20
President's Day 


Monday, May 29
Memorial Day 


Tuesday, July 4
Independence Day 


Monday, September 4
Labor Day 


Saturday, September 30
System Upgrade


Sunday, October 1
System Upgrade


Monday, October 2
System Upgrade


Thursday, November 23 & 24
Thanksgiving  


Monday, December 25
Christmas Day


Monday, January 1, 2018
New Year's Day

Special Offerings

Check out these deals, promotions, and other opportunities!

Santa Letters

Print a Letter for Santa and bring it to Santa's Mailbox at the corner of S. Jackson and Michigan Ave, now through December 24!

Skip-A-Pay*
Need a little wiggle room but have that loan payment coming up? Our Skip-A-Pay program has some new changes that allow it to be there when you need it most! You can now skip your consumer loan payment up to 2 times per rolling calendar year based on approval, for any month(s) of your choosing. The cost is $35 per month skipped, per loan. Fill out an application now and bring it in to your closest branch location.


*Some restrictions apply.